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p-con
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Can't dial 111 NHS

Hi,

I am unable to dial 111, the NHS emergency number, from our landline.

Any ideas on why this is, or what can be done to fix it?

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japitts
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Message 2 of 6
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Re: Can't dial 111 NHS

What happens when you try to call it?

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p-con
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Message 3 of 6
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Re: Can't dial 111 NHS

Nothing, it just goes dead, no dial tone or sound at all.

All other numbers are fine, just 111, it's as if it doesn't recognise it as being a genuine number.

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Ian014
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Message 4 of 6
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Re: Can't dial 111 NHS

The 111 number is the non-emergency number.

In an emergency always call 999.

The111 number is available:

- throughout England for the NHS 111 service,

- throughout Scotland for the NHS 24 service,

- as a trial in a limited area of South Wales (currently available in the following health board areas - Abertawe Bro Morgannwg, Hywel Dda and Powys) for the NHS Direct Wales service.

The rest of Wales is covered by premium rate 0845 4647 (2p per minute plus Access Charge).

There is no service in Northern Ireland.

Have you been able to call the 111 number before from that address?

Have you moved house or changed telephone provider since your last call to 111?

 

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p-con
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Message 5 of 6
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Re: Can't dial 111 NHS

"Have you been able to call the 111 number before from that address?"

I don't think we've ever had to use it before, so I don't know if it's always been a problem.

 

"Have you moved house or changed telephone provider since your last call to 111?"

No, we've been Virgin for years, with the same number.

We're in England though, so there is no reason that it shouldn't be available. It's not a problem with the handsets, as we've tried swapping them for different models, and none of them can dial it, so it's most likely something to do with Virgin.

 

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Forum Team
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Message 6 of 6
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Re: Can't dial 111 NHS

Hello p-con

 

I am really sorry to hear this, we are going to need to take a closer look at this and get some information from you, please keep an eye on my private message.

 

Thanks Joe_F

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