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Can my mum cancel TV package and keep just phone package

Can my mum cancel virgin TV and just keep home telephone

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Re: Can my mum cancel TV package and keep just phone package

Yes - provided that her phone service is connected the standard wall socket. She'll have to phone in. VM will only deal with the account holder and none of it can be done via this Forum.


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Re: Can my mum cancel TV package and keep just phone package

Hi Allybob, 

Thanks for using the forums to ask this question and thanks to HowardML for your really helpful advice. 

You and your mum can call 0345 454 1111 choose option 1, 4 then 2 to remove services. With permission from your mum, you can explain the situation for her but she will need to be with you and hop on the call to ask to remove services as shes the account holder. If you feel apprehensive about the call queues then the best time to ring would be 8am in the morning, this is our quietest time. 

Hope this helps. 

Kind regards,

Megan_L

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