Ah, okay. Thanks for the details John.
You have previously stated that the calls go to voicemail, do you have a voicemail feature that comes with the handset or do you have the voicemail feature that Virgin Media offers to customers?
Can you tell me if the handset is plugged into the master socket or if this is plugged into an extension?
If this is in an extension socket, can you please plug into the master socket for me and remove all other pieces of that are connected to the phone line (if there are any) and then run a test call to see if you can get more than two rings out of it?
Please let me know how you get on with this,
Thanks,
Serena