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sieghawk
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Can make call to mobile but not receive calls

Hi,

I ported my landline phone number from my old house about 2 years go but never installed a landline phone until recently. I have connected the phone to the Virgin Hub. I can make outgoing calls to my own mobile but it won't receive any calls from the same mobile. The mobile has a single long tone when dialling but no sound from the landline phone.

Can any one assist?

Thanks

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Alex_RM
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Re: Can make call to mobile but not receive calls

Hi sieghawk,

 

Thanks for posting 🙂

 

I'm sorry to hear you're having some issue with your landline. 

 

I've been able to locate your account using your forum details and can see it's been some time since your hub was last rebooted.

 

Can you please do this for me and let me know if there is any change?

 

Alex_Rm

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sieghawk
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Re: Can make call to mobile but not receive calls

Hi Alex,

Just restarted the hub but still not working, same long single tone from my mobile and no ringing from my landline.

Thanks

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Alex_RM
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Re: Can make call to mobile but not receive calls

Thanks for doing that, 

 

Can you please confirm if you have a powered phone/ base station?

 

Alex_Rm

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sieghawk
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Re: Can make call to mobile but not receive calls

yep, it's a BT3110 phone and station

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Alex_RM
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Re: Can make call to mobile but not receive calls

Thankyou, 

 

Are you able to test a different handset and also try calling the landline from another phone?

 

Alex_Rm

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sieghawk
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Re: Can make call to mobile but not receive calls

Tested with a different mobile, same long tone. Don't have another landline phone to check unfortunately.

Thanks

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Alex_RM
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Re: Can make call to mobile but not receive calls

Thank you,

 

After completing diagnostics it looks like an engineer will be needed. 

 

I'll need to confirm a few details with your before I do, so I've sent you over a private message (purple envelope, top right hand corner)


Alex_Rm

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Alex_RM
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Re: Can make call to mobile but not receive calls

Thank you for confirming your details over private message for me 🙂

 

I've arranged a technician visit for you, you'll be able to view the time and date of your appointment via your online account here

 

Alex_Rm

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