Can make and receive calls and hear the voice on the other end of the phone, but they cannot hear me.
Thanks for posting and welcome to the community.
I am sorry to hear of the audio issues on the call. I can appreciate how annoying that'd be and want to help you fix it asap.
Can you provide more detail please? Is this for your mobile or your house phone?
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It is the home phone and was working fine when we transferred to Virgin on 15th November
Thanks for coming back to me.
I've ran a background check and we need to send an engineer visit.
I'll PM you now to arrange.
Thanks for confirming. Please let us know how the engineer visit goes.