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Dayn1
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Message 1 of 11
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Can a Virgin moderator please send me a private message.

I have two problems that I need to speak with on a moderator on a private message.

Can one please PM me.

Thank you.

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-tony-
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Message 2 of 11
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Re: Can a Virgin moderator please send me a private message.

it does not work like that usually - post some info and you might get some help - if not VM will pick the thread up in a day or two and go from there

or ring them

____________________

Tony
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Dayn1
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Message 3 of 11
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Re: Can a Virgin moderator please send me a private message.

Tony.

I cannot ring, as my phone is not working. And I dont own a mobile. And someone I did email and ask to call on the,

Google search.. "Call 0845 454 1111 from any other line.
Prefer to use a text phone? Just call 0800 052 9735."
 

Said they only get an automated reply, as they are not with Virgin.

What I have to say is personal, to a point.

And so I do not want to post on a public forum. I only resorted to this as a very last recourse.

But for 3 days now I have been trying, in every way possible to email, or PM someone from Virgin.

So if a Virgin Media customer service person could PM, or email me. My email is on this account, I could start the process fo having assistance with my two problems.

If you could pass this on, I would appreciate it.

Thank you.

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-tony-
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Message 4 of 11
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Re: Can a Virgin moderator please send me a private message.

all i can add is wait for VM to get to the thread - there is no email addy that works and they do not pick up random PM's so its patience i am afraid

____________________

Tony
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Dayn1
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Message 5 of 11
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Re: Can a Virgin moderator please send me a private message.

Hello Tony.

My phone has been off for a while now, I am not able to make any call.

And I genuinely have done/tried every single thing I can, over these past 3 days. And as I say resorting to making an account on this forum, and asking on here.

And so, although I find it almost unbelievable that it is this difficult to contact a huge media company, when no access to a phone is available.

I will do as you say, and wait.

Best Regards.

Thank you Tony.

 

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-tony-
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Message 6 of 11
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Re: Can a Virgin moderator please send me a private message.

lets get this into perspective - is your phone off because of a fault - are you vulnerable - if so the post can be flagged for a quicker response - your details are personal but post some info and lets see if there is anything people can help with

____________________

Tony
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Anonymous
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Message 7 of 11
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Re: Can a Virgin moderator please send me a private message.

lets start with.
1) is the phone connected into the master socket and not an extention?
2) have you tested another phone on the line or tested the phone on someone elses known working line?
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Dayn1
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Message 8 of 11
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Re: Can a Virgin moderator please send me a private message.

Hello Tony, and apcyberax.

I really appreciate your trying to help. I honestly do.

I will say that I have surfed, searched and tried everything.

But apart from what I have already said. (And I really mean with all due respect, I have for you trying to help.) I honestly do not want to go into this situation any further on a forum.

This was genuinely my last port of call. Because everything else failed. I even tried to contact a moderator directly in a PM, not being sure if you were Virgin employees.

But it would not send, so I made this thread, and asked one to contact me.

I tried, in both sorting the phone, most of last week. (But I also have another issue.) and also then spending days trying to contact by email a Virgin customer service person.

I truly do appreciate both of your input, and trying to help me on here.

But I really just want a Virgin customer service person to contact me in a private capacity, on PM, or my Email.

Please dont take it as me being rude, as I genuinely am not.

As Tony said in a previous message, My only recourse now is to wait, Virgin media to email me.

Regards.

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Anonymous
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Message 9 of 11
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Re: Can a Virgin moderator please send me a private message.

well this is a community forum.
so good luck
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Dayn1
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Message 10 of 11
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Re: Can a Virgin moderator please send me a private message.

I am not sure if this was salt, and after me being so polite.

But as I stated over and over.

I only came onto the "community forum" as a very last resort because everything else failed. To try to have someone contact me, which is not really a lot to ask, seeing as I am paying for a service I cant use.

So I dont think adding this kind of comment is very helpful, to an already unbelievable, and frustrating situation.

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