on 20-04-2022 17:46
Just connected to Virgin this afternoon and haven’t had it before. I don’t want the horrible big white phone the man gave me to be ringing every time my home phone rings. How do I turn it off ?
on 21-04-2022 08:52
Thanks for coming back to us Barnsue,
Underneath the handset, does it not have an ON/OFF switch anywhere? What happens when you unplug the handset, is it still ringing each time the landline is called?
Kind regards Jodi.
on 21-04-2022 08:57
No there is no on / off switch. Once unplugged it doesn’t ring however the battery in it will run down unless I can turn it off . As it’s the emergency phone I need the battery to remain charged so I need to turn it off or leave it plugged into the Mains
on 21-04-2022 09:00
Just a quick message Barnsue,
I have managed to fine the user guide to the EBUL back up phone on the link below. If you scroll down to the section How our Emergency Backup Line works, it gives you all the information you need.
https://store.virginmedia.com/content/dam/eSales/Downloads/Phone%20User%20Guide.pdf
Kind regards Jodi.
on 21-04-2022 09:11
You are super. Thank you so much 😊
on 21-04-2022 09:15
You're most welcome Barnsue,
If you have any further issues or queries, please come back to us through this channel.
Have a lovely afternoon.
Jodi 🙂