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gsh68
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Can I report a fault online?

Service status checker says "The test results were inconclusive" and tells me to phone CS.

I'm now 50 minutes into a "call" and have still not been connected to anyone who can help. Apparently I'm on hold (30+ minutes) for the secondary technical dept because the first dept I was connected to say they cannot see a problem. I have no idea if the department is even working this late - am I just running up a cellphone bill for nothing?

My phone is completely dead. No dial tone from either handset and if I try and call my number from my mobile there is no dial tone/ringing at all.

Why on earth can I not report this online?

 

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Steven_L
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Re: Can I report a fault online?

Hey @gsh68,

 

Welcome to the community and thanks for taking the time to post on our forums.

 

I'm really sorry to hear that you're having issues with your landline, I have been able to locate your account via your community profile and have ran some tests on the network and you will need a technician visit to get this resolved.

 

We will need to confirm a few details before we can get this booed in and we'll do this over a private message that I will send over in a moment.

 

Regards,

Steven_L

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gsh68
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Re: Can I report a fault online?

Hi Steven

Thanks, I've replied to your message.

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Steven_L
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Re: Can I report a fault online?

Thanks for your reply @gsh68.

 

I have arranged for the appointment and you can find all the information that you need about your appointment on your online account and clicking My Account and Track Your Order.

 

Regards,

Steven_L

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gsh68
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Re: Can I report a fault online?

Hi Steven

There is nothing showing in My Orders and Appointments. Can you give me the details via pm please?

Thanks.

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Steven_L
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Re: Can I report a fault online?

Sure @gsh68, I will send a private message over now with the details.

 

Regards,

Steven_L

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