Can I expedite my landline switchover

[cisco7912]

My landline hasn't worked in ages.  As nobody rings me on it(as i give out my mobile as my main contact) and it would involve an engineer visit to fix.  I haven't bothered with it.  Now virgin sent me a letter than the copper phone lines are being decommissioned starting the end of this year(5/12/23 according to letter/email) and they will send me an adaptor for my router.  I bought an adaptor off Amazon, just to see if the functionality was already there(it wasnt).  So I was wondering if i can be switched over early?

[Ilyas_Y]

Hi there @cisco7912, thanks for reaching out to us on the Virgin Media Community forums, 👋🏼

I'm sorry to hear about the issues with the landline you've had. 😞
I will be more than happy to assist you on getting the switchover booked in.
I will send a private message to further assist.

Kind regards,
Ilyas.

[Ilyas_Y · Accepted solution]

Thanks for speaking with us today @cisco7912 on the VM forums.

I'm glad we have been able to assist and get the switchover booked in.
Let us know if you need anything else and we'll assist.

Kind regards,
Ilyas.