Can I defer the downgrade to digital phone?

[elfin101]

Hub is upstairs, phone point is downstairs. Hub is in modem mode.

Simple question first: Can I defer the downgrade to digital phone?

If not... why not? I would like it deferred to the end of my contract.

When an engineer is sent to wire from one awkward placement of the hub, to the nearly impossible to access location of the phone, how will it be cabled - inside or outside? Hidden or visible cabling? Are they prepared to move furniture to access things - probable 2 person job?

[Daniel_Et]

Hi @elfin101, thank you for your post.

The home phone switchover cannot be deferred unfortunately. As part of an area migration, all the lines will be switched over on a specified date.

Have you received correspondence confirming the migration date?

As for your additional questions, the engineer would be able to answer these before carrying out the necessary work.

Information on our Fibre landline service can be found here. 

Please pop back to us at your earliest convenience.

Regards,
Daniel

[elfin101]

So if an engineer comes out and we decide not to go ahead, do we get charged for their visit?

[Daniel_Et · Accepted solution]

Hi @elfin101, thank you for your response.

I've received confirmation that you wouldn't be charged in that particular circumstance.

Regards,
Daniel

[elfin101]

Once I get the confirmed switch date I'll be in touch then.

[Paul_DN]

Hi elfin101,

Thank you for reaching back out, please let us know if you do need any further help/ support in the meantime.

Regards

Paul.