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MrHalfAsleep
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Calls to Sky customer go quiet

Outgoing calls start off clearly then go completely inaudible to the point where I have to hang up.  Manchester to Redditch if that's any use.

Cheers. 







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Hayley_S
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Re: Calls to Sky customer go quiet

Hello @MrHalfAsleep.

 

Welcome back to the community page, thank you for posting on here again.

 

I am sorry for the current landline issues.

 

I was able to locate your account using your forums details, can you please tell me how long this has been happening for? I can see that it is showing as unreachable, can you tell me if it is plugged in?

 

Look forward to your response.

Hayley
Forum Team



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MrHalfAsleep
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Re: Calls to Sky customer go quiet

It happens every time I ring.

The phone is plugged in, switched on and I get a dialtone.  Incoming calls are OK.







--
The only winning move is not to play.
No system is 100% secure
Ridicule is nothing to be scared of - Adam Ant
The only thing constant - is change. Chris Evans
The internet is a series of tubes
Windows Update isn't rocket science - if it were, it would work.
Unlike Monty Python, spam is never off.
Some video posts may contain swearing/inappropriate content for young children

π
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Hayley_S
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Re: Calls to Sky customer go quiet

Thank you for coming back to me @MrHalfAsleep.

 

So this only happens when you try to call sky customers is that right? Are you able to call others without an issue?

 

Many thanks,

Hayley
Forum Team



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MrHalfAsleep
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Re: Calls to Sky customer go quiet

Other outgoing numbers work as do incoming calls.

Cheers.







--
The only winning move is not to play.
No system is 100% secure
Ridicule is nothing to be scared of - Adam Ant
The only thing constant - is change. Chris Evans
The internet is a series of tubes
Windows Update isn't rocket science - if it were, it would work.
Unlike Monty Python, spam is never off.
Some video posts may contain swearing/inappropriate content for young children

π
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Hayley_S
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Re: Calls to Sky customer go quiet

Okay thank you for confirming this @MrHalfAsleep.

 

You will need to contact sky if that is the case, we would not be able to resolve this for you unfortunately.

 

Please contact Sky and find out why you are unable to connect to people on their network.

 

Many thanks, 

Hayley
Forum Team



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