Calls to BT landlines

[sturmason02]

Anyone making calls from their Virgin landline phone to BT landlines may find their calls being diverted to the recipient's BT mobile phone. This is of significance if the calls are made at weekends when calls to 01, 02, 03 numbers should be free while in fact, without the caller's knowledge, they are chargeable.

This is a new policy recently introduced by BT in an attempt to "phase out" the use of landlines.

[Ayisha_B]

Aah I see, thanks for the update @sturmason02

If there any further problems, let us know. 

[Kath_F]

Hi sturmason02, 

Thanks for sticking with us on this one. We would like to check further into this as even when a number is diverted, the caller does not pick up the cost of a call being diverted. It would be the person who has set the divert in place that picks up the cost of the calls from the number dialled to the number diverted to.

I will need to confirm some information with you so I have sent you a private message. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks,