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Message 11 of 13
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Re: Calls not made by me

Yes I've apparently made 12 calls totalling 28 minutes. No not had anything back yet  

Only just found out today  They sent an engineer to my house without telling me. Its only then I found out that they have made calls to 112 and charged me for them when I dont have house phones.

I'll be giving then a very angry phone call tomorrow about it  

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Message 12 of 13
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Re: Calls not made by me

Hi Suze_b18,

 

Thanks for posting and welcome to the community. Apologies for that, that does indeed sounds like a crossed line. 

 

As you say you've been advised of this and wish to dispute charges I'll send you a PM now to discuss.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Message 13 of 13
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Re: Calls not made by me

So had a visit today from engineer, apparently crossed lines dont happen when the phone is in the back of the hub. So I'm making calls from my home phone when asleep! No closer to getting this sorted or my money back.

I can't see all the calls but I wonder how long I've been paying 34p-60p a call to people I don't know. 

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