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Fiestamk6
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Re: Calls from 0800 408 9340

Most recently I believe the 25th feb as I have since stopped answering the phone to the two numbers I get phone calls from 

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Forum Team
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Message 132 of 142
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Re: Calls from 0800 408 9340

Can you check for me on your online account, what it's set too? 

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Fiestamk6
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Message 133 of 142
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Re: Calls from 0800 408 9340

I’m opted out of marketing. I would also like to know why my bill keeps coming through between 12.59-14£ when it’s supposed to be 12.39 and I don’t exceed my limits? 

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Message 134 of 142
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Re: Calls from 0800 408 9340

Have you checked your bill to see why the increase? 

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Fiestamk6
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Message 135 of 142
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Re: Calls from 0800 408 9340

Yes I have checked and I have a November bill of 14.39 that says I sent picture messages to America on a number I have never used or no and doesn’t even look like a genuine number to me. So I’d like to know where these came from as I have nothing on my phone history to show where these pictures have come from and have never messaged anyone in America as I do not know anyone there. So why is it saying I have called and sent messages to people I haven’t ? 

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Forum Team (Retired) Tom_S
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Message 136 of 142
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Re: Calls from 0800 408 9340

What handset are you using? When did you opt out of marketing as it can take 28 days for all marketing to stop.

 

Thanks,
Tom_S

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Fiestamk6
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Message 137 of 142
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Re: Calls from 0800 408 9340

IPhone 6 not that I see what that has to do with you charging me for things I haven’t done. I opted out when I got the app about a year ago, I also requested by phone 2 months ago to be taken off your call list in 2 different numbers you keep calling me off of 

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Forum Team (Retired) Tom_S
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Message 138 of 142
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Re: Calls from 0800 408 9340

These charges for picture messages to America can occur if a text message has been sent to an email address rather than a contact number. With iPhones this can sometimes occur when sending it to a contact who is using a non-mobile data device such as an iPad. As the contact won't have a mobile number, if the message is sent via a text message rather than an iMessage it will send the message to their email address which will convert the SMS to an MMS or picture message which will result in a charge.

The best way to avoid these charges is to do the following: Settings => Messages => MMS Messaging => Off

 

I'm going to send you a PM so I can double check your account for the marketing preferences we have listed for you.

 

Thanks,

Tom_S

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Micksta123
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Message 139 of 142
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Re: Calls from 0800 408 9340

This has been driving me nuts now for several weeks, 4-5 calls a day to my landline, hangs up as soon as I answer. I’ve rung 150 twice which has resulted in no help whatsoever

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Message 140 of 142
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Re: Calls from 0800 408 9340

Hi Micksta123,

Thanks for your post and welcome to our forums page.

Are you receiving calls from the same number?

Thanks

Lindsey_C

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