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Calls divert to voicemail too soon

Incoming calls to my home landline phone divert to Virginmedia voicemail after 4-5 rings. 
is it possible to get this divert count to be increased to the maximum (10 rings I believe) or have voicemail disabled completely.   
I have a BT4600 Call Guardian service and i/c calls are diverting to VM voicemail before I can get to the phone to answer it.

Thanks 

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Re: Calls divert to voicemail too soon

Hello Alan, 

Thanks for using the forums to get the time scale for your ringtone elongated. 

We can do this here on the forums, its not a problem. 

I ill send you a PM now so we can get this sorted for you. 

Thanks,

Megan_L

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Re: Calls divert to voicemail too soon

Hi Alan, 

thanks for working with me in our PM, I have now increased your ring time to the maximum timespan. 

It could take up to 24 hours to complete the process. 

Please come back to me if you have any further issues. 

Thanks, 

Megan_L

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