Sorry to hear this is still ongoing. I hope this explains tings a bit easier
The first engineer would have checked all connections internally and externally.
Then the Green Cabinet outside on road which houses around 80 properties
This Green Cabinet would then be connected to a larger Green cabinet for all the surrounding cabinets.
After checking these and things are still an issue then the engineer would need to get a Network Engineer to check the local or regional Exchange
Apologies if this is a bit long winded
Can you please keep us updated on how things go on Monday
Yes that is my understanding of the situation.
Yes my initial thought was the exchange was a building like BT/Open Reach but apparently it is a larger than mine cabinet about quarter of a mile away.
A possible board change was mentioned.
The Local exchange to us here is a building
I'm not sure where yours would be