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Message 11 of 13
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Re: Calls cut out after 23 mins

Hi dnpark38,

Sorry to hear this is still ongoing. I hope this explains tings a bit easier

The first engineer would have checked all connections internally and externally. 

Then the Green Cabinet outside on road which houses around 80 properties 

This Green Cabinet would then be connected to a larger Green cabinet  for all the surrounding cabinets. 

After checking these and things are still an issue then the engineer would need to get a Network Engineer to check the local or regional Exchange

Apologies if this is a bit long winded 

Can you please keep us updated on how things go on Monday 

Gareth_L

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dnpark38
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Message 12 of 13
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Re: Calls cut out after 23 mins

Yes that is my understanding of the situation.

Yes my initial thought was the exchange was a building like BT/Open Reach but apparently it is a larger than mine cabinet about quarter of a mile away.

A possible board change was mentioned.


"VM 50 Mps Broadband and anytime phone."
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Message 13 of 13
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Re: Calls cut out after 23 mins

Hi dnpark38

The Local exchange to us here is a building

I'm not sure where yours would be 

Gareth_L

 

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