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Jarvis111
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Calling mobile from my landline

Every time my wife calls my o2 mobile number from her Virgin landline we keep getting the message ' 'The other person has cleared'. Any ideas how to overcome this?

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Lee_R
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Re: Calling mobile from my landline

Hi @Jarvis111, thanks for posting.

Sorry to hear there's an issue with the landline and your mobile.  Do you know if the issue is only to your mobile or are other o2 or even other networks impacted by the issue you've described?

Regards

 

Lee_R

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Jarvis111
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Re: Calling mobile from my landline

Hi, All other calls to and from both phones are fine. This only relates to the Virgin home number calling  the o2 number.

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Lee_R
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Re: Calling mobile from my landline

Thanks for confirming, and does this apply to calling other o2 numbers from the landline?

Regards

 

Lee

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Jarvis111
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Re: Calling mobile from my landline

Hi, No just the one number on the o2 phone

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Lee_R
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Re: Calling mobile from my landline

But you can phone other mobiles from the landline?  Also have you spoken to O2 regarding this?

Regards

 

Lee

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Jarvis111
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Re: Calling mobile from my landline

Yes I can call other mobiles. I will give O2 a call to see if they can pinpoint the problem. Thanks for your help

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Lee_R
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Re: Calling mobile from my landline

You're welcome.  I am sorry but it sounds like some setting either on your handset or on your O2 account.  If it's not, come back to us and we'll take a look from this side.

Regards


Lee

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Jarvis111
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Re: Calling mobile from my landline

Ok, many thanks

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Lee_R
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Re: Calling mobile from my landline

You're very welcome @Jarvis111

Please do let us know how things go.

Regards

 

Lee_R

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