Virgin Media Community

[Malkie52]

I had a line fault which was fixed but now 1471 caller ID has stopped working. When I dial 1471 it reverts to dial tone and number is not displayed on incoming calls.

[Zak_M]

Good afternoon @Malkie52 

Welcome to the forums and thank you for taking the time to post. 

I am sorry to hear that you have had some issues with your caller ID. 

I have managed to locate your account and have had a quick look over things, it seems as though caller ID had dropped off.  I have managed to get this back on for you, please could you check and see if this has worked? 

Kind regards,

Zak_M

[Malkie52]

Hi,

So the number now seems to display on my phone but when I dial 1471 it still reverts to dial tone. Also I tested 1571 and while I can access the mailbox service inbound calls do not appear to be diverting to mailbox if not answered.

[Steven_L]

Thanks for coming back to us @Malkie52.

I have removed your number from our network and re-added it back onto the network, please can you  test the caller display feature again and let me know if it works.

Regards,

Steven_L

[Malkie52]

Hi,

There is no change, still same issues

[Serena_C]

Hi @Malkie52

Thanks for getting back to us.

It can take up to 24 hours for the changes to take effect, can you pop back on here tomorrow evening and let us know if your Called ID is working by then?

Many thanks,

Serena

[Malkie52]

Hi,

Retested and no change.

CLI shows caller but if I dial 1471 that reverts to dial tone so cannot hear last caller I’d.

1571 takes me to voice mail system but inbound calls to not divert to voicemail if unanswered.

regards

[Zak_M]

Thank you for coming back to us @Malkie52. 

We are going to need to log this with out networking team.

I will need to pass DPA with you so will pop you over a PM. 

Kind regards,

Zak_M

[Zak_M]

Thanks for providing me with that information @Malkie52. 

I have just asked a colleague to take a look over things and he tried something I haven't before I do log this with networks could you tried one last time for me? 

Kind regards,

Zak_M

[Malkie52]

Hi,

1471 service now working as expected thanks but

1571 voice calling is still not diverting inbound calls. After 20 rings it just cuts off the inbound call