Calling 150 from O2

[daengland]

Recently Virgin put me on their Volt package. I had a virgin media phone and now Ive been moved to O2. With Virgin I could dial 150 to contact Virgin now O2 wont let me. I was told that O2 would give me more GB of data but other services would remain the same. 

Is there another free number to phone instead of 150? 

[daengland]

Thanks. WE are running sweepstake here now. Worst projection is August 4th. I'm 21.00 hrs today!

[daengland]

Gareth

Failed again! Well my phones not working. Have they issued another time? I see you mentioned an update at 18:10. Has one been provided?

[Gareth_L]

Hello Daengland, 

Sorry this is till ongoing. 

The review time has again been pushed back to 14:15 today 22/07/22.

Gareth_L

[daengland]

Thanks Gareth. Appreciate your updates. I'm now trying to cancel service but I have to ring 150!!! Can I cancel on line or do I have to wait to to ring 150 when the landline works again. Its been 4 days now 

Thanks

[Gareth_L]

Hello daengland,

It would be a shame to see you leave, 

Can I help in anyway to change your mind?

Gareth_L

[daengland]

Thinking of Freestat. My problem is quite simple. I have tried phoning in the past to get a line by line breakdown of my package. But for some reason they can't (won't) do it. It's so I can work out for example, what my package reduction would be if I dispensed with landline. I don't know why it's so  difficult. So I'm paying for a service blindly and hoping (in customer service words) I'm getting the bet service at the best price. 

Also I can add services by going on-line. But taking services off I have to phone and go through the gauntlet of being sold extra services at a discount.

So, to answer your question....of course it's easier to stay, but can the two points be answered?

PS. This Community group is the best service I have ever had. It's a great way to contact Virgin and I feel as though you listen

David England

[Gareth_L]

Thanks daengland

I think our Customer Service Team would have to manually type out a line by line breakdown of the charges, As they are telephone based its hard to find the actual time to so that.

I can look at that for you. Not a problem at all.

The reductions removed telephone off an account are minimal. Most accounts have 3 services with a bundle discount for 3 services.

If you took way the Telephone, the bundle discount would be replaced with a lesser amount discount. This than would only reduce the cost a little.

In your circumstance I guess ideal situation would be to lose Tv and Telephone and remain on Broadband.

I will have a look at the above and send it by Private message.

Gareth_L

[daengland]

Thanks for the explanation. I would be good if they had just said that when I spoke to them. Dont put yourself out if the work adds no value.

[Gareth_L]

Hi daengland,

We do have opportunities some days to catch up on bits and bobs. 

Leave this with me please, I will be able to help.

Gareth_L

[daengland]

14:15 has come and gone......alas