Calling 150 from O2

[daengland]

Recently Virgin put me on their Volt package. I had a virgin media phone and now Ive been moved to O2. With Virgin I could dial 150 to contact Virgin now O2 wont let me. I was told that O2 would give me more GB of data but other services would remain the same. 

Is there another free number to phone instead of 150? 

[Gareth_L]

Hello daengland
Thanks for your first post and welcome to our Community.
Sorry to hear you are no longer able to dial 150 from your Mobile.

Sadly we don't have a freephone number. The 0345 454 1111 is charged the same as a landline number. 

When did you sign up for the Volt Deal? 

Any extra data, speeds etc cab take up to 14 days to be applied.

Gareth_L

[daengland]

signed up beginning of June. All's well except Virgin now want to charge me for phoning them. I also have a landline...but thats not working hence requirement to phone. Problem is they take about 20 minutes to answer phone

[BenMcr]

Pretty sure if you're on Volt and you dial 202 via your O2 SIM which is the short dial number for O2 customer services, there is an option on there to talk about the cable services too.

[Gareth_L]

Thanks for replying daengland. 

Can I send you a private message to pass security to get the Landline working.

If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L
 

[Gareth_L]

Hello daengland. 

I have just checked and can see we have an area fault with Telephone services.

This is due to be fixed today 20/07/22 at 18:15.

It is logged under reference number F009976326

You can pop back on here for an update if needed.

Sorry we will have this fixed as soon as we can.

Gareth_L

[Gareth_L]

Hi daengland, 

Sorry the review date has been extended to 14:15 today 

You can check here for any local faults and sign up for email or Text alerts.

Gareth_L

[daengland]

Thanks. Green tick next to phone saying all is good. But it's not...I'll wait till 14:15

[Gareth_L]

Hi daengland,

I shall check the status at 14:15 as well 

Gareth_L

[Gareth_L · Accepted solution]

Hello daengland,

Bad news sorry, The review time has been extended to 18:10 today 

Gareth_L