Caller id not working

[Junespoon1941]

Hi, since my landline has been changed to the fibre network my caller id has stopped working correctly and my family have informed that they sometimes get the international dial tone when calling me. It appears that when they get the U.K. dial tone my caller id works it’s when they ring and get the international dial tone that caller id does not work.

please advise.

kindest regards 

June taylor

[Ayisha_B]

Hi @Junespoon1941 👋

Welcome to our Community Forums and thanks for your post. 

I'd love to help further so will pop you a PM now.

Thanks

[Junespoon1941]

Sorry how do I retrieve your private message Thankyou 

[Junespoon1941]

It’s ok I found it Thankyou 

[Ayisha_B]

Great 😊

[angiemike6]

Hi Junespoon1941

I have exactly the same problem.  When someone calls who is in the phone contact list, my caller display sometimes shows the correct name, but randomly could also just show 'Incoming Call' or even 'Withheld'.  Approximately 50% of my incoming calls do not identify the caller.  With regard to the international dial tone, my family are telling me that they are randomly hearing that as well, but even when the caller id correctly identifies them, they might still have the international dialling tone at their end.  Virgin have been looking in to this for 2/3 months and so far do not have a resolution.

[Ayisha_B]

Thanks for your time via PM @Junespoon1941 

We've put Caller ID back on for you.

Please can you check and confirm it's now okay your end?

If the issue persists, we will need to escalate it to our second line faults team.

Thanks