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Pumpkins
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Caller id for international calls

ANy progress by VM on caller ID for international calls? TalkTalk can still do it.

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BenMcr
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Message 2 of 20
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Re: Caller id for international calls

As far as I know it does already work - for countries that have a compatible system.

However not every country does - and sometimes it doesn't work on purpose for phishing or Spam calls.
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I work for Virgin Media - but all opinions posted here are my own
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Pumpkins
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Re: Caller id for international calls

Thanks. Interesting. I know that TalkTalk correctly displays calls from private numbers in Australia. But I don't think Virgin does. Curious.

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nodrogd
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Message 4 of 20
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Re: Caller id for international calls

Be aware that Australia’s CND system is rigged differently to ours.

In Australia, if you choose to be “ex directory”, the CND system automatically blocks your number from being transmitted. On some systems this will show as “Private Number” when a call is received.

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Pumpkins
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Message 5 of 20
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Re: Caller id for international calls

Interesting, but not obvious how that could account for TalkTalk being able to show the number (so not ex directory) and Virgin not!

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Rachael_F
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Message 6 of 20
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Re: Caller id for international calls

Hi Pumpkins,

 

Thank you for your post, I'm sorry to hear you've been having issues with your landline service.

 

I've had a word with a couple of telephony colleagues and they're not entirely sure why this would be. It could be that the connection isn't supported by our network, but they have recommended that I arrange a technician visit with you to ensure that it's not being caused by anything physical like low voltage in the cabinet or a handset fault.

 

In order to do this I'd need to gather some account details and clear security with you. We'd never do this via an open forum so I'll send you a private message to this end. Please head to the purple envelope in the top right corner to respond.

 

Thanks,

Rachael

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akribie
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Message 7 of 20
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Re: Caller id for international calls

I've just switched from TalkTalk, which gave most overseas, and other weird numbers, on Caller ID and has done so for many years. Virgin can't even show German numbers. Virgin's system is primitive and much less useful than TalkTalk's both for recognising known callers and for spotting silly numbers associated with unwanted spam etc calls.

Our overseas friends are not too impressed to be treated with suspicion until recognised rather than being greeted by name.

Come on Virgin. Catch up!

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Irene234
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Message 8 of 20
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Re: Caller id for international calls

Same problem here - caller display works fine except for international calls, including Germany and Spain. The caller's number comes up when they call my mobile, just not on my Virgin Media landline. This means I don't know whether it's a cold call or a friend, and I get so many calls that I want to get a trueCall device, but this requires caller display to be working properly, which it isn't.

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Alex_RM
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Message 9 of 20
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Re: Caller id for international calls

Hi Irene234,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry to hear you're having some issues with the caller display feature, I'm not able to locate any details for you, if you can please pop me over a private message with your account details I can take a closer look.

 

Alex_Rm

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Pumpkins
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Message 10 of 20
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Re: Caller id for international calls

Irene,

Don't hold your breath that Virgin will be able to fix this large hole in their service. I've been on at them for several years now. It's nothing to do with your set up or phone - it's entirely their problem. International caller ID works just fine for me using TalkTalk and Hyperoptic.

Virgin - it's up to you - if other service providers can do it properly so can you, if you put your mind to it.