Caller display not working

[montanaguasa]

Please help, new BT Advance Z Quad wireless phones the caller display is not working, and I don't know what to do.

The phone is connected to the Virgin router and are fully functional including Call Guardian, but the Caller display just does not work.

Do I have to do something, or is it a facility that has to be activated by Virgin.?

Thank you in advance Pedro

[Sabrina_B]

Hi @montanaguasa 👋.

Thanks for reaching back out to us. Apologies that you are having issues with your caller display, in order to resolve this we would need to bring you in for a private message. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina

[montanaguasa]

Good afternoon, Sabrina, I am very grateful for your prompt reply and booking an engineer for tomorrow unfortunately we are away tomorrow all day, can you please reschedule the visit for any day next week.
Many thanks Pedro 

[Sabrina_B · Accepted solution]

Sure not a problem at all, how does Friday 5th 12pm - 4pm suit?

[montanaguasa]

That is excellent, thank you, thank you so much.

Have a very happy and prosperous new year.

Pedro 

[Sabrina_B]

Thank you Pedro, you too. 

Sabrina

[Roger123]

Sabrina_B   Roger123 here. I am elderly and relatively new to Virgin Media. For once can you please EXPLAIN what you mean by 'please look out for the envelope on the top right of your web browser'? I do not have a mobile 'phone or app. I really do not understand and do not know where to look. Would appreciate hearing from you or from other Virgin Customers in the Community please. Thank you and a Very Happy New Year to you and to all Virgin Media's Customers. Roger123

[Zach_R]

Hi @Roger123,

Would you mind clarifying what device you're using at the moment to respond to us on our Community Forums like this?

Thanks,
 

[montanaguasa]

I am using my mobile phone as well as my desktop pc.

Have a happy new year.

[Ilyas_Y]

Thanks for getting back to us @montanaguasa 

So on the right hand side of your (computer) screen, you should see a small envelope which will invite you to a private message sent by our agent.
Or on your phone, it would be at the to right corner.

Kind regards,
Ilyas.