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coffeeplease
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Caller display not working

I had an engineer visit today to sort background noise and crossed line issues on the phone line but now the caller display doesn't work. This is frustrating as I've had to turn call guardian off as it won't work without it. Any ideas?

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Zak_M
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Re: Caller display not working

Good afternoon, 

 

Welcome to the forums and thank you for taking the time to post. 

 

Are you able to let me know, is your landline connected via the hub (21 CV)? 

 

Kind regards.

Zak_M 

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coffeeplease
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Re: Caller display not working

Hi Zak

No, it's in a Virgin phone socket which was fitted a few years ago.

Thanks

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Lisa_CC
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Re: Caller display not working

Hey coffeeplease,

 

I've had a look at the line details and have made sure that Caller Display is on there. Can you check it again to see if it works and let me know how it goes?

 

Thanks,

 

Lisa

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coffeeplease
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Re: Caller display not working

Hello

Just checked and it's back working. Many thanks for you help.

coffeeplease 

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Lisa_CC
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Re: Caller display not working

No problem coffeeplease and pleased to hear it's working for you now 🙂

 

Thanks,

 

Lisa

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