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mick5
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Caller display not working

Caller display stopped working 

Can someone check please 

Thanks 

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mick5
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Re: Caller display not working

So annoying got a call last night 11pm no display so had to phone my elderly uncle who relies on us just in case it was him and woke him up ...we've had no landline for approx 9 weeks while in lock down no compensation offered ..now this fed up virginmedia customer 

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Jodi_S
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Re: Caller display not working

Hi mick5,

 

Welcome to our community and thanks for posting. Sorry to hear your having issues with our call feature. When was the last time you were able to see any numbers displayed?

 

Looking remotely from our end we can see that it has had an issue, we have now rectified this and your caller display should be back up and running.

 

Can we ask that you call your landline number from your mobile to make sure the number is showing in the display panel?

 

Once you have tested this please can you let us know if the caller display feature is working again?

 

Kind regards Jodi

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mick5
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Re: Caller display not working

Will try as soon as I get home thanks 

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Jodi_S
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Re: Caller display not working

You're most welcome mick5,

 

Please let us know how you get on. If you need any further help at all please come straight back to us.

 

Kind regards Jodi

mick5
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Re: Caller display not working

All fixed thanks kind regards mick 

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Chris_W1
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Re: Caller display not working

Hi Mick, I am glad that is now resolved, let us know if anything changes. ^Chris 

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