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Carstairs47
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Caller display doesn't work

Hi. I used to have caller display, but it hasn't worked for quite a long time now (possibly it was removed when I renewed my contract). Is it not a free service anymore? I don't use the landline much but I'm getting more spam / scam calls - despite being TPS registered - so it would be useful to know when I can ignore callers. I can't get through or get a response from the usual Contact options and have been trying for some time now.

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Megan_L
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Re: Caller display doesn't work

Hi Carstairs47,

Thanks for using the forums to get this issue with your Landline looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you, could you tell me if you've changed your landline handset since this issue started?

I will gladly help further after I know this 🙂

Thanks,

Megan_L

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Carstairs47
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Re: Caller display doesn't work

Hi Megan, thanks for replying. No, nothing else has changed. I've had the same handsets for a few years now.

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Zak_M
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Re: Caller display doesn't work

Thank you for coming back to us,

 

Are you able to try an alternative handset? 

 

Kind regards,

Zak_M

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Carstairs47
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Re: Caller display doesn't work

I've got two handsets at the home (connected to the same landline). Neither have caller display anymore.

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Zak_M
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Re: Caller display doesn't work

Thank you for confirming that for me. 

 

I am going to drop you a PM so that I can get some account information,  please keep your eye on the envelope on the top right of the screen. 

 

Kind regards,

Zak_M