Virgin Media Community

[Dragonowl12]

We had a repair a few weeks ago to our landline and now both caller display and 1471 are not working.

Both are including in our package. As the phone is only showing 'incoming call' it does not block unwanted or withheld numbers any more. We just received a call saying they were a police officer and had arrested someone with our credit card .. we can't even report the number although luckily we knew it was a scam as we have no way to tell what it was. 

Could you look into the caller display and 1471 urgently please? 

[Ayisha_B]

Hi @Dragonwl12,

Welcome to our Community Forums and thanks for posting. .

I am sorry to hear the Caller Display and 1471 is no longer working after a recent technician visit. 

I will pop you a PM now so we can clear security and look into this for you. 

[Ayisha_B · Accepted solution]

Thanks for confirming the details as requested via PM @Dragonowl12

We have updated the switch so the Caller display and 1471 should be working again now 🙂

Can you please check and let me know all is okay your end?

[Dragonowl12]

Perfect thank you 

All working now 🙂

[Ayisha_B]

So glad to hear this @Dragonowl12

Let us know if you need anything else and I hope you have a lovely rest of the day 😄