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mrs-spanner
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Caller display/Caller ID not working

Been a VM customer for 25+ years since NTL and have always had Caller Display/Caller ID because of nuisance calls.  Nothing wrong with my phone (Panasonic cordless) but lately all I get on the display is “Incoming Call”.  

Yesterday I spent a total of 4 hours on the phone to VM and just at the point they were going to send an engineer out, I got cut off.  Twice.  Eventually I got through to the “Second Line Team” who managed to get the phone to show the number - once - so decided it was fixed.  It isn’t; I’ve tried it from 3 different numbers and it’s still saying “Incoming call”.

I’m disabled and also still get the odd nuisance call; I *need* to know who’s phoning me but I don’t have the energy to spend another 4-5 hours on hold today.  If anyone has any suggestions or knows a quicker way to get an engineer out, I’d be so grateful.

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John_GS
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Re: Caller display/Caller ID not working

Hi mrs-spanner.

 

Thanks for posting and welcome to the community. 

 

My apologies for the caller ID issue.

 

  • Check on the back or underneath the phone for a switch that says T or P, it will need to be on T. This could sometimes be on the side of the phone and they vary depending on the make.

Let me know if doing this sorts the issue out?

 

Kind regards,

 

John_GS
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mrs-spanner
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Re: Caller display/Caller ID not working

Hi John, thanks for replying.  I tried this yesterday but there is no option on my phone to change from tone to pulse - it’s already on tone.

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John_GS
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Re: Caller display/Caller ID not working

Thanks for coming back to me. I've got a colleague from telephony checking the switch this afternoon.

 

Please PM me if not sorted as I'm back at 5pm 

 

Kind regards,

John_GS
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mrs-spanner
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Re: Caller display/Caller ID not working

Thanks John, that’s great.  I’ll keep an eye on it.

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mrs-spanner
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Re: Caller display/Caller ID not working

Bad news, still only saying “Incoming call” 😞

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John_GS
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Re: Caller display/Caller ID not working

Thanks for coming back to me. I've contacted a colleague who's in tomorrow for their help with this and will report back

 

Kind regards,

John_GS
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mrs-spanner
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Re: Caller display/Caller ID not working

That’s great, thanks so much John.

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mrs-spanner
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Re: Caller display/Caller ID not working

Update in case it helps anyone; I phoned the fault team again and got a nice sensible chap who arranged an engineer’s visit for the next day.  Engineer came out and was very thorough; managed to get Caller ID working intermittently but as it only worked once before reverting to “Incoming Call”, he converted the line to plug into the super hub instead of the phone socket.  Caller ID/Display now works as it should.

The downside is that if the broadband/router stops working, so does my phone. But we all have mobiles at home and I’d rather know who’s phoning the landline.

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