Been a VM customer for 25+ years since NTL and have always had Caller Display/Caller ID because of nuisance calls. Nothing wrong with my phone (Panasonic cordless) but lately all I get on the display is “Incoming Call”.
Yesterday I spent a total of 4 hours on the phone to VM and just at the point they were going to send an engineer out, I got cut off. Twice. Eventually I got through to the “Second Line Team” who managed to get the phone to show the number - once - so decided it was fixed. It isn’t; I’ve tried it from 3 different numbers and it’s still saying “Incoming call”.
I’m disabled and also still get the odd nuisance call; I *need* to know who’s phoning me but I don’t have the energy to spend another 4-5 hours on hold today. If anyone has any suggestions or knows a quicker way to get an engineer out, I’d be so grateful.
Update in case it helps anyone; I phoned the fault team again and got a nice sensible chap who arranged an engineer’s visit for the next day. Engineer came out and was very thorough; managed to get Caller ID working intermittently but as it only worked once before reverting to “Incoming Call”, he converted the line to plug into the super hub instead of the phone socket. Caller ID/Display now works as it should.
The downside is that if the broadband/router stops working, so does my phone. But we all have mobiles at home and I’d rather know who’s phoning the landline.