We had an issue with our phone and since the engineer came and repaired it, caller ID and 1471 service doesnt work anymore. We've tried phoning 150 on numerous occasions and have been using ''message us'' on the website but still no nearer to it being fixed.
Welcome to the Community and thanks so much for your first post - I was sorry to understand that you're having some call feature issues since your technician visit. I have located your account from your forum information and can see that the call features are missing from the telephone exchange - I do apologise.
I have managed to add the caller display back on immediately and the 1471 will be working within around 24 hours.