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sp51cer
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Caller Id stopped working

Since Friday 5th Feb my caller ID has stopped working it only shows incoming call. I have spoken to Virgin and they advise me it is working alright there end. Any ideas as this is an important feature when answering calls

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Natalie_L
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Re: Caller Id stopped working

Hi sp51cer, 

 

Welcome to the Community and thank you for posting. 

 

I am very sorry to hear the Caller ID feature is not working for you. 

 

Have you tested a different handset to ensure that this is not an equipment error?

Also, could you please advise if you have made any changes to the package recently and ensured all cables leading to the equipment are secure without damage?

 

Thanks 

 

 

Nat
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sp51cer
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Re: Caller Id stopped working

All handsets have been tested, we haven't made any changes to our package and all cables are okay.

I spoke to virgin today and they haven't a clue why it doesn't work. 

Worked up to 3rd Feb then lost on 4th Feb okay again on 5th Feb but hasn't worked since then

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Natalie_L
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Re: Caller Id stopped working

Thank you sp51cer.

 

I will need to take a look from our side to check on the status of the feature. 

 

To do this, I will just need to pop you over a private message now. This will be available via the purple envelope on the top right of this page. 

 

Speak soon, 

Nat
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sp51cer
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Re: Caller Id stopped working

All working ok now thank you

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Beth_G
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Re: Caller Id stopped working

That's great stuff sp51cer. Thanks for the update.

 

If you need anything else just give us a shout.

 

All the best,

 

Beth

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