Virgin Media Community

[rnmh1964]

I have been having continual problems with my landline since it was connected to the hub and WiFi. At the moment my caller ID on the phone continually shows that every 2 hours I am receiving a call from "no number" and this occurs over a 24 hour period each and every day. The phone does not ring so that is not the issue, more that I am concerned that there is a problem with the actual phone line as when the engineer came to install it, what should have taken a few minutes took much longer as it didn't set up at first. I have spoken on the phone with a Virgin representative who says these frequent "No number" calls are not showing at Virgin's end so my handset must be faulty. Well it ISNT because I have purchased a brand one and the exact same thing is happening! I now have to scroll back through about 18 missed calls to see if someone has genuinely tried to ring me. I am concerned that there is an error on the line. Thjs never occurred when the line was connected to the socket. Please rectify this or at the end of my contract I will be looking elsewhere.  The fault is definitely NOT with the handset 

[Zach_R · Accepted solution]

Hi @rnmh1964,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm really sorry to hear you've been facing some issues with your Caller ID function recently, and that connecting a different handset also hasn't helped to alleviate the issue. I've checked our systems on our end, and I'm unable to detect any issues on the line that would explain this problem for you.

Are you facing any issues with your broadband (wired or wireless/Wi-Fi) and other devices connected to it, or is it only the Caller ID function?

Thanks,
 

[rnmh1964]

I have no other issues with the wifi or other devices at all and this has only started happening since the phone line changed from the socket to the hub connection. It just seems like too much of a coincidence. Its just annoying to have to scroll through so many supposed missed calls to see if anyone has genuinely rang me. Can you confirm for definite that there is not any issues with the line please?

[Zach_R]

Hi @rnmh1964,

As advised, I've been unable to detect any issues on the line currently that would explain this. Have you attempt to reboot the router itself at all to ensure that's not causing the problem for you? Can you also confirm any other checks and troubleshooting you've done thus far?

Thanks,
 

[rnmh1964]

I have tried rebooting the router and purchased a new handset as advised by Virgin. Is there anything else I can try please?

[Zach_R]

Hi @rnmh1964,

Thank you for giving that a try. I'm really sorry to hear that this sadly hasn't helped.

I'm going to send you a private message in a few moments so that we can take some additional details and investigate further. Please respond to this at your earliest convenience and we can go from there.

Thanks,
 

[Crystalgazer]

Hello.

Did you get this resolved? I have the same problem since moving to a hub 5 and it seems to have affected quite a few people.

There is another post about this under Constant 'no number calls' since moving to IP Telephone from landline (Home)

[Travis_M]

Hi @Crystalgazer

Thanks for your response

Sorry to hear about your issue, are you able to advise if you're experiencing any issues with the WiFi / Broadband at all or is this the only issue at hand?

Regards

[rnmh1964]

Hi, yes I did get it sorted eventually. I had to really push to get an engineer to visit but when they did I was told it was a common fault with the Hub 5. I asked to have my previous hub model back and the issue stopped straight away.

[Crystalgazer]

Glad you are sorted. I have asked if I can have a hub 4 back. Can but see what they do. I am being asked for more info at the moment.