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mikeshepheard
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Caller ID

Following on from yesterdays post from which I heard nothing from the faults team I once again invested in an afternoon of trying to get something sorted.

After speaking to the original person for an eternity I was put on hold once again for the faults team. After an age of no answer I gave up. I simply would like an engineer to visit me and sort out the line, even this seems impossible.

I have twice completed the online complaints form which works well up until you try to submit it, this is the point where nothing happens.

This is customer service at its worst.

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Hayley_S
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Re: Caller ID

Hello @mikeshepheard.

 

I am so sorry to see that you have not had the best customer service experience.

 

Thank you for reaching out to us on here!

 

Can you please tell me what was found when the call staff were checking your account?

 

Look forward to your response. 

Hayley
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mikeshepheard
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Re: Caller ID

The caller staff just told me that it was active their end, it probably is but it's not my end. 

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Hayley_S
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Re: Caller ID

Thank you for confirming this @mikeshepheard.

 

I will send you a private message so I can locate your account.

 

Look forward to your response.

Hayley
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Hayley_S
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Re: Caller ID

Thank you for talking to me in private @mikeshepheard.

 

I hope that the engineer visit helps with your current issue.

 

Please do keep me updated with this.

 

Take care for now.

Hayley
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