Virgin Media Community

[DJSmith5751]

Hi

My Caller ID has suddenly disappeared today and just showing incoming call...

I really rely on this feature as it allows my family to clearly see who is calling and if they can answer etc..

no phone issues prior to this so have no idea what’s going on.

have checked my handsets and nothing changed.

can any expert check on my background services etc

[Lisa_CC]

Hi DJSmith5751,

Sorry to hear your Caller ID has disappeared. I've checked your details using the information we have on here, are you able to try Caller ID again and let me know if it works?

Thanks,

Lisa

[DJSmith5751]

Hi

Just called myself and still no caller ID showing.

Just states incoming call.  Have checked handsets agin and also all the phone boom entries.

[Lisa_CC]

Hi DJSmith5751,

Can you try again for me to see if it works now?

Thanks,

Lisa

[DJSmith5751]

Hi Lisa 

still not showing numbers or names of incoming caller.

just states incoming call.

sorry for delay had to pop out so only just picked up message.

[Lisa_CC]

That's okay, can I ask whether you have any other telephony features on your line? Please let me know which ones as we may need to add and remove some to troubleshoot.

Thanks,

Lisa

[DJSmith5751]

No other features as far as I’m aware.

we have also noticed that when we call people that it’s now showing us as withheld and never had that before.

this is causing major issues as now we can’t ring family as they won’t answer without seeing our number displayed etc..

[Lisa_CC]

Hi DJSmith5751,

I've checked the features again and have re-made the necessary changes and can confirm that Caller ID is active and withheld number is off. Are you able to check whether this is correct on your side? 

Thanks,

Lisa