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Caller ID

Caller ID stopped working on phone screen. After calling virgin agent said if it has been taken be off either deliberately or not it cannot be reinstated. It had been working before an engineers visit which the agent said it was not because of this, he also said Virgin no longer provides this service which was withdrawn in March 2019. Why have they done this?

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Re: Caller ID

Hey Causey47, 

Thanks for your post and welcome to our community. 

Really sorry that there has been some issues with Caller ID since you've had an engineer visit, this isn't what we like to hear. 

We do provide caller ID so it's disappointing you've been advised of otherwise. 

I'll pop you a personal message so we can take a closer look. 

Emma_C - Forum Team