Caller ID stopped working

[Mooseman]

Hi, new to forum so apologies if this is in the wrong place.

I have recently noticed that the CallerID function on my landline had stopped working. I have been in touch with 150 and been advised that the function IS enabled on my line and to try a different caller I’d phone, so I went out and bought a new DECT phone, but the issue persists.  The area recently had service works performed which makes me think that this may be related to the loss of caller ID on my line, Any Suggestions would be appreciated

[goslow]

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@Mooseman wrote:

Hi, new to forum so apologies if this is in the wrong place.

I have recently noticed that the CallerID function on my landline had stopped working. I have been in touch with 150 and been advised that the function IS enabled on my line and to try a different caller I’d phone, so I went out and bought a new DECT phone, but the issue persists.  The area recently had service works performed which makes me think that this may be related to the loss of caller ID on my line, Any Suggestions would be appreciated

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It is regularly mentioned on here that the Caller ID feature can drop off the line when some kind of repair work has taken place.

Often the VM forum team can re-enable it remotely. One of the VM forum team should reply here within a few days and be able to advise/assist.

[Steven_L]

Hey Mooseman,

Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the issues that you’re having with the caller id feature on your landline, I have looked into this and re-enabled the feature.

Please can you check now and let me know if the feature now works for you or not?

Kind Regards,

Steven_L

[Mooseman · Accepted solution]

Hi Steven_L

just got in and tested, and it’s working perfectly.

thank you for your speedy response 👍

[Travis_M]

Hi @Mooseman

Thanks for your response

Absolutely great to hear this is all now working, please do be sure to keep us updated if you require any further assistance.

Have a great day!

Regards