Virgin Media Community

[DavidSt1]

My caller ID has stopped working since a service outage a month or two back.  I have rang technical support line a number of timers and spend a few hours on hold and speaking to more than 5 different people - but with no success.  I also sent a complaint and was informed that complaint was resolved as Caller ID is not available in my area.  This is not really satisfactory as I have had this service for a number of years before the outage - and also it has worked for one day in the meantime.  I see that this seems a common problem after faults (from other posts) and that it is usually resolved.  Any advice would be greatly received

[Gareth_L]

Hello DavidSt1

Thanks for your post and welcome to our community. 
Sorry to hear about the caller Id going missing 

For some reason this can occur after faults in the area

It's an easy fix though, we just need to arrange for a service engineer to come out 
I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

[Corey_C]

Hello DavidSt1,

Just received message from the landline faults team that the caller ID services have been reset. Can you confirm?

Cheers,
Corey C

[DavidSt1]

Yes all working now. Thanks to the Forum team for solving issue

[Emily_G]

Glad to hear it's back up and running for you.

Have a nice weekend.

Thanks, Emily.