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Caller ID on home phone not working

Joining in

Landline plugged directly into wall.  Called ID stopped working about four days ago.  Says ‘no caller id’ on incoming call.  And doesn’t show missed calls, If I 1471 it does know what the last number was that rang. Please can it be reinstated.




Forum Team
Forum Team

Thanks for your post on our Community Forums @Birdy2, and a very warm welcome to you!

Sorry to hear of the issues with the Caller Display not functioning on your handset.

Can you please confirm if you're handset is plugged in the master socket, or if this is plugged into an extension socket?

If you can also please confirm if you have any other pieces of equipment attached to the phone line, that would be great.

Kindest regards,


Hi yes it is plugged into the master socket  and it is the only thing plugged into the socket.  I have unplugged and plugged it back into the socket too.

Thanks @Birdy2, can you please confirm if you've possibly been able to try an alternative handset to see if Caller Display works on that?

How old is the handset you're using approximately? 

Kindest regards,


Yes I have tried another handset and it says the same thing, it’s not the handset


thanks Birdy

Thank you for your reply Birdy2. 

Can you please confirm if you have recently made any changes to your package with us?




Hi, I haven’t made any changes, but I don’t know if Virgin emailed me to say that I was on an old package and they had changed the name of it, I think".....

Thank you for getting back to me Birdy2. 

I would be happy to take a look at the account from our side to check for any changes. 

To do this, I will just need to pop you over a private message to grab some details. This will be available via the purple envelope on the top right of this page. 

Speak soon,