Menu
Reply
rockpiler
  • 109
  • 2
  • 12
Up to speed
1,288 Views
Message 1 of 6
Flag for a moderator

Caller ID not working on landline

Hi - I have just found out that I should be getting caller display on my landline phone. Virgin Media have told me that that is so but  I don't get it.   All i see when I get a call is 'incoming call'.  Please can someone help me as I am getting more and more spam calls and really need to see the number of the person calling.  Thanks for any help with this

rockpiler
  • 109
  • 2
  • 12
Up to speed
1,268 Views
Message 2 of 6
Flag for a moderator

Re: Caller ID not working on landline

Please can anyone from Virgin Media help me?  Or anyone with knowledge about this matter.  Thanks

0 Kudos
Reply
Tom_F
  • 2.8K
  • 160
  • 347
Forum Team
Forum Team
1,217 Views
Message 3 of 6
Flag for a moderator
Helpful Answer

Re: Caller ID not working on landline

Hi rockpiler, thanks for your post.

 

Sorry to hear that caller display isn't functioning as expected.

 

Let me take a look from here & try to establish what's causing this. You'll receive a PM from me shortly, please respond when you can & we'll take it from there.

 

Tom 

0 Kudos
Reply
rockpiler
  • 109
  • 2
  • 12
Up to speed
1,167 Views
Message 4 of 6
Flag for a moderator

Re: Caller ID not working on landline

Thanks for your help Tom.  It seems it is a problem with my phone and not with my Virgin Media line.  Thanks anyway.

0 Kudos
Reply
jimnmargaret
  • 2
  • 0
  • 0
Joining in
417 Views
Message 5 of 6
Flag for a moderator

Re: Caller ID not working on landline

Similar issue on our home landline too. Possibly linked to the fact that nearby 'cab' recently had fault - now fixed - which cut landline off for 3 days - and no refund for lost phone connection either 😞

James

0 Kudos
Reply
John_GS
  • 8.16K
  • 438
  • 712
Forum Team
Forum Team
415 Views
Message 6 of 6
Flag for a moderator

Re: Caller ID not working on landline

Hi jimnmargaret

 

Thanks for posting. My apologies for the caller ID issue. 

 

I'll PM you now to assist further.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply