Virgin Media Community

[rockpiler]

Hi - I have just found out that I should be getting caller display on my landline phone. Virgin Media have told me that that is so but  I don't get it.   All i see when I get a call is 'incoming call'.  Please can someone help me as I am getting more and more spam calls and really need to see the number of the person calling.  Thanks for any help with this

[rockpiler]

Please can anyone from Virgin Media help me?  Or anyone with knowledge about this matter.  Thanks

[Tom_F · Accepted solution]

Hi rockpiler, thanks for your post.

Sorry to hear that caller display isn't functioning as expected.

Let me take a look from here & try to establish what's causing this. You'll receive a PM from me shortly, please respond when you can & we'll take it from there.

Tom 

[rockpiler]

Thanks for your help Tom.  It seems it is a problem with my phone and not with my Virgin Media line.  Thanks anyway.

[jimnmargaret]

Similar issue on our home landline too. Possibly linked to the fact that nearby 'cab' recently had fault - now fixed - which cut landline off for 3 days - and no refund for lost phone connection either 😞

James

[John_GS]

Hi jimnmargaret

Thanks for posting. My apologies for the caller ID issue. 

I'll PM you now to assist further.

Kind regards,