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Caller ID not working on landline phone.

Since the phone line was repaired. We have no 1471 or caller ID service!!

have tried everything with handset!?

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Re: Caller ID not working on landline phone.

Hi Shotgun,

 

Thanks for posting and welcome to the community 🙂 apologies for our delayed response.

 

I'm sorry to hear that you're having a few issues with some of the features on your landline. What was the original issue with the landline?

 

Also, can you please tell me what happens when you dial 1471, do you receive an error message?

 

Many thanks,

 

Beth

 

 

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Re: Caller ID not working on landline phone.

Hi Beth. 
the original line fault was a dead line. 
which the engineer fixed at a street junction box. We now have no caller I’d displayed. & 1471 says this service is not available from this line. 

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Re: Caller ID not working on landline phone.

Hi Shotgun,

 

Thanks for coming back. It sounds like the features may have become deactived when your landline service was restored. While this shouldn't usually happen, I will pop you over a private message so I can take a closer look at this for you.

 

Please find my message over at the purple envelope.

 

Thanks 🙂

 

Beth

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Re: Caller ID not working on landline phone.

Hi @Shotgun,

 

Thank you for the details you supplied via PM.

 

I've been able to reactive the features for you, so they should now be working fine. Just let me know if you are still having any problems and I'll be happy to help further.

 

Kind regards,

 

Beth

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