yes its working now, that is fantastic, thank you.
Can I suggest that you make customers more aware that this forum can work quickly if one needs help. Every month I get my Virgin bill sent to me by email as do alot I'm sure. It might be good to use this contact to promote the forum just to keep the facility in the forefront of customers minds. Only desperation drove me to it trying to seek another solution to my problem.
Im sure that when I phoned customer service and was told that there might be more than an hour wait, at that point instead of just pointing us to 'My Virgin Media' the announcement might mention using the forum and that its the best way to get attention. Or something of that sort.
Anyway, thanks again.