Virgin Media Community

[jrichmond230]

Had problem with home phone - no dialling tone. Engineer sorted that - great. Then couldn’t receive calls. Another engineer sorted that - great. Now no caller ID! Numerous calls etc over nearly two weeks from first issue and got refund for 2 days only! Not good. Certainly strengthening my decision to move!

[Richw1982]

They wouldnt give you a full refund as its only 1 service affected.  Dont forget Most other providers would charge you around £80 for those 2 callouts

[Zak_M]

Good morning @jrichmond230. 

Welcome to the forums and thank you for taking the time to post. 

I am really sorry to hear that you have had some many issues, with your landline services. 

Are you able to let me know if these have now been resolved? 

Kind regards,

Zak_M

[jrichmond230]

Zak_M

Only issue still is lack of caller id

Thanks

J

[Ryan_N]

I will pop you over a private message to get that sorted. 

Cheers. 

[Ryan_N]

I have got this resolved for you 🙂 

Is it possible you could test it please? 

Cheers.