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Freckles_14
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Caller ID and 1471

Hi,

I had issues with my landline not accepting incoming calls, which has now been rectified.

However, caller ID and 1471 don't seem to be working now.

Can someone check this please?

Thanks

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Zak_M
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Re: Caller ID and 1471

Good morning @Freckles_14

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your landline. 

 

Please could you let me know how your landline connected? Is it via the traditional wall socket or via the hub? 

 

Kind regards,

Zak_M

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Freckles_14
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Re: Caller ID and 1471

It's via the wall socket.

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Zak_M
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Re: Caller ID and 1471

Thanks for coming back to me. 

 

I will pop you over a PM so that I can get some account information.

 

Kind regards,

Zak_M

Zak_M
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Re: Caller ID and 1471

Thank you for providing me that information via PM. 

 

I have taken a look over things and updated the switch, please could you try both and let me know if this has worked? 

 

Kind regards,

Zak_M

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Freckles_14
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Re: Caller ID and 1471

thanks Zak_M, both are working now.

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Zak_M
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Re: Caller ID and 1471

Fantastic, 

 

Really glad that this has been resolved. 

 

Kind regards,

Zak_M