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Caller ID No longer working

Caller ID has stopped working for approx 1 week. Phone has been checked elsewhere (another property) and is functioning correctly. I have also tried a spare phone (known to work) connected to the landline and the Caller ID function is also not working with this.

I have checked the line status and it currently says there are no issues but after checking the above I can only conclude that there is an issue with the line or or main (street) box providing the line.

I have seen several other posts on this topic and would appreciate if a Virgin Support Member could look into this for resolution.

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Re: Caller ID No longer working

Good afternoon @Mrenn 

 

Welcome to the forums and thank you for taking the time to post. 

 

So that I can look further into this I am going to need to drop you a PM keep your eye on the purple envelope on the top right of the screen. 

 

Kind regards,

Zak_M

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Re: Caller ID No longer working

Zak_M Details forwarded to you via PM as requested.

Any help / support would be much appreciated.

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Re: Caller ID No longer working

Thank you, 

 

I am currently working on a resolution for this, please bare with me. 

 

Kind regards,

Zak_M 

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Re: Caller ID No longer working

Hi Zak_M,

Thanks for looking into this, just to let you know that the line is completely dead now (been off for last 2-3hrs) so I assume someone is working on this ?

 

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Re: Caller ID No longer working

Further update - Phone line is still now completely dead

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