Caller Display

[peter1706]

After I posted about the problems I was having getting Caller Display reinstalled on my home phone Reece_MH of Virgin successfully got it back for me yesterday.  Later that day it stopped working again.  Could this be connected to the fact that I rang Virgin about my contract and I accepted an offer of a new package? The new package still includes Home Phone but when you switch to a new package do you automatically lose Caller Display and do you have to specifically request that this feature is added?

[David_Bn]

Hi @peter1706, thanks for your post and I'm sorry the issue with the Caller ID is currently not working.

If you're still able to chat @Reece_MH, via our private messaging service, he'll be able to look into this for you, and this will avoid multiple agents trying to resolve this issue for you.

Kindest regards,

David_Bn

[peter1706]

Thanks. I'm not getting a response to my messages to @Reece_MH.