Virgin Media Community

[Maldavies13]

I contacted yourselves last week to enquire about my caller display not working correctly and you said you had switched it back on but it would take 24 hours for it to fully be working again but unfortunately it is still not working, I have tried a few different phones so I know it is not the handsets, I have tried to contact on the phone but to no avail.

[Zak_M]

Good morning @Maldavies13. 

Thank you for your post, I am sorry to hear that you are still having issues with your caller display. 

I am able to assist you with this. 

In order to do so, I am going to need to drop you a PM. 

Kind regards,

Zak_M

[Zak_M]

Thank you for providing me that information over PM. 

I have raised corrected this for you, please could you check and let me know how things look? 

Kind regards,

Zak_M

[Maldavies13]

• It's still not working,it's a new handset

[Steven_L]

Hi @Maldavies13,

I can confirm that this is a free feature. I can arrange for an engineer to visit to get this working if you would like me to do so.

Regards

Steven_L

[Steven_L]

Glad to hear that this has now been fixed @Maldavies13.

Regards

Steven_L