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fred9
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Caller Display

Caller Display stopped working Tuesday 27th November 2020. My contract details show me as still having this facility. How do I check that this is still the case. I have tried to navigate my way round the website but am getting nowhere fast. We are both in our seventies and depend on this facility to be able to ignore unknown numbers. May be a coincidence but our Virgin contract comes up for renewal 30/11/20. Really need to know if it's our phones or service.

Thank you

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Zak_M
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Re: Caller Display

Good morning @fred9 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your caller display. 

 

I have just taken a quick look into your account, I can see that you have been in touch yesterday, are you able to let me know if these issues have now been resolved? 

 

Kind regards,

Zak_M

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fred9
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Re: Caller Display

Hi,

Just tried using my mobile and sadly still no joy. 

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Zak_M
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Re: Caller Display

No problem at all @fred9 

 

I am going to drop you a PM so that I can get some further account information.

 

Kind regards,

Zak_M

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Zak_M
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Re: Caller Display

Thank you for providing me with that information over PM @fred9.

 

I have taken a look over this and have made some adjustments, please can you check that you now have caller display working? 

 

Kind regards,

Zak_M

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fred9
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Re: Caller Display

Hi,

Retried using mobile but still no joy. I think i'll try resetting our phones back to factory settings and reinstall all numbers. I only need to know if it's a phone or service problem and I would guess it's looking more like a phone problem than service. Let me know if can think of anything else to try.

Thanks.

 

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Zak_M
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Re: Caller Display

Thank you for coming back to me, 

 

Would you be able to try using an alternative handset? 

 

Kind regards,

Zak_M

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fred9
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Re: Caller Display

Hi,

It's worth a go although we don't have another phone to hand. The fact we have a three phone system and all are displaying the same symptom made me first consider it was an incoming problem. I'll be in touch one way or another.

Thanks

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Zak_M
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Re: Caller Display

Thank you for coming back to me @fred9 

 

I am going to speak with one of my colleagues who has specialist knowledge on landline issues, just so I can make sure that everything has been completed on our end.   

 

I will get back to you shortly and advise further were possible. 

 

Kind regards,

Zak_M

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fred9
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Re: Caller Display

Hi,

At long last I managed to source a cheap replacement phone. The lack of caller display does lie with my existing phones and not the service provided by Virgin. Thanks for your help and advice on this matter.

 

 

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