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Caller Display not working

Ten63Med
Joining in

Caller display not been working for a few weeks meaning my call blocker system is now not putting any calls through directly (even the starred) - any ideas - I did see one post that said Virgin need to check the local green box of theirs ? 

5 REPLIES 5

Ayisha_B
Forum Team
Forum Team

Hi @Ten63Med,

Welcome back to our Community Forums and thanks for your post. 

I am sorry to hear you've had some issues with Caller ID. 

I can see you have spoken to our team this afternoon regarding this and they advised it is active.

Can you confirm if this has been sorted now or if you still require suppport?

 

 

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


No, still not working - I was told it was active at your end so it must be something to do with the phone but I can't possibly see what it is that has caused this - one thing I did not mention in my original post is that the caller display has 're-appeared' briefly a couple of times over the last few weeks that I have had the problem.  

Is it currently working Ten63Med?

If not, it may be a case that we need to get the feature removed and re-added for you and if that doesn't fix it we will be able to arrange a tech visit for this. 

Let us know.

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Caller Display still not working - removing the feature and then re-adding might be an idea.

 

I'll pop you a PM now so we can confirm some details and take it from there 🙂 

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs