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BlueMyrtle
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Caller Display not working

Ever since I installed the new VM hub 3, my Caller Display has stopped working.  I do not have the phone line plugged into the hub - it comes via a separate line.   I have been registered with VM for years for Caller Display.    My phones are otherwise working fine.  Any suggestions on how to fix? The "help" online is no help whatsoever

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Gareth_L
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Re: Caller Display not working

Hi there BlueMyrtle

When you had the new hub installed were you advised about 21CV

Where we use the internet connection instead of the socket 

Gareth_L

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BlueMyrtle
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Re: Caller Display not working

hi Gareth_L

Thanks for your response! 

I installed it, but our phone line is separate from the cable (originally a BT line), and does not enter the house anywhere near the VM hub unfortunately.  

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Gareth_L
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Re: Caller Display not working

Thanks for replying 

Let me look into this in a bit more details as its very strange that caller display stops once you upgraded the Hub.

Gareth_L

Gareth_L
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Re: Caller Display not working

Quick update BlueMyrtle

I have passed this on to our 2nd line Team to investigate 

It has appeared to have been removed off the Exchange Switch

Which we have no access to on this Forum 

It should be back up and running as soon as possible

Gareth_L

 

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BlueMyrtle
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Re: Caller Display not working

that's great, looking forward to getting the service back.  Thank you very much for your support. 

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BlueMyrtle
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Re: Caller Display not working

Afternoon Gareth - unfortunately nothing has changed, as yet.  It's only been a week - should I expect rather longer to sort this out? I've been unable to get through by phone. 

 

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Corey_C
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Re: Caller Display not working

Sorry to hear this, BlueMyrtle,

 

I'll be sending you a PM to get you details and have a closer look for you.

 

Cheers,

Corey C

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BlueMyrtle
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Re: Caller Display not working

hi Caller Display is not working again.  I've booked an engineer to visit next week but as with last time, this was at the Exchange switch. Any suggestions?
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Rachael_F
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Re: Caller Display not working

Hi BlueMyrtle,

 

Thank you for getting in touch to advise you're having this issue again with Caller Display. I've got additional systems access so I've been able to refresh this feature for you on the switch. It was already showing as active, but I've removed and readded it to give it a bit of a kick. Could you let me know if this has helped?

 

If not, you will need an engineer to come out and take another look so I've left this booked in for you.

 

Thanks,

Rachael

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