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Message 41 of 48
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Re: Caller Display not working

I have had the same problem with caller display not working since last Friday. I had calls come through on Friday morning that displayed the numbers but after 11.45 am, nothing. I've contacted you via online chat & was passed between different departments. Also had a phone call on Saturday with a guy who said he'd get someone down to have a look. No one has called again. Today ( Tuesday) I contacted someone who said my CD is active their end & must be my handset. I then said I don't think its the case as my phone still has all the old calls being displayed. I'm getting sick of having to answer all the incoming calls, which mostly turn out to be nuisance calls. I rely on caller display so I don't have to answer them. I just want someone to actually come & have a check for themselves as I know its not my handset that's the problem. 

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Message 42 of 48
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Re: Caller Display not working

Hi Fuzzie67

 

Thanks for posting and welcome to the community. I am sorry to hear of the caller display issue.

 

I can see from checking the systems that you've had a technician visit since posting and everything should be resolved.

 

Let me know if you need further assistance.

 

Kind regards,

John_GS
Forum Team

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Message 43 of 48
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Re: Caller Display not working

with reference to my posting of several weeks ago I have just dicovered the cover over the small pavement junction is missing!  Could this have abearing on my problem? Is it possible to get someone to replace it? Ken Durkin

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Message 44 of 48
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Re: Caller Display not working

Thanks, it's been sorted now. There was a problem in the main box in the street which now has been fixed. 

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Message 45 of 48
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Re: Caller Display not working

Hi

I have the same issue where by my Caller ID was working prior to the 19th March 2020. When I re-negotiated my contract. I was advised that the CLI was now an FoC service. However ever since then all I receive is 'INCOMING CALL', The handset is a new Panasonic handset and base unit, which is DECT compatible and by default is Caller Id enabled. I purchased this on the 16th August 2019 and it has worked perfectly up until the 19th March date. Periodcially the odd call will show the incoming CLI. I have found my old Panasonic DECT phone and tried this and at present it seems to work. So I have been tearing my hair out with your CS ever since the 19th March,  and like everybody else on here been shoved from pillar to post and had 2 Engineer visits and they have indicated its a problem with Virgin Media. The suggestion was to switch my service over to the VoIP and plug into thhe back of the Hub 3 router. However if that fails I've lost my phone service and have an eldely relative and therefore can't be without my Landline.

I've raised several complaints and the latest is COM104134469. I'm absolutely exhausted with dealing with your CS, they are garbage, your Engineers who visit are great and when your services work they are fine. But when a problem occurs, you really suffer as a customer.

Can you please help, before I shoot my self. 

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Message 46 of 48
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Re: Caller Display not working

Hi, I have a Panasonic phone too, but it wasn't my phones problem. If I were you, get an engineer to come down & check the main box in your street. There was a fault light flashing in mine according to what the engineer said when he'd had a look in there. Good luck! 

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Message 47 of 48
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Re: Caller Display not working

Good Morning boleynboy64,

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Sorry to see you've been having issues with your caller display.

 

I believe we've been able to book a technician for you, do please let us all know on the thread how everything goes

 

Kindest regards,

 

David_Bn

 

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Message 48 of 48
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Re: Caller Display not working

To Virgin Media team:

While it's great that these Caller Id issues are being resolved through the forum, it is totally unacceptable that the so-called Customer Service (which is an oxymoron from my experience), and the Technical Team to whom the Customer Service often forward us, cannot resolve the issue without the merry run-around of "it's a problem with your handset - call the manufacturer", or "it isn't available in your area", or "you need to have it added to your contract"....basically "it's not our problem, you go fix it".

It would appear to be a pretty common issue, sometimes requiring an engineer visit, and sometimes just a flag on a system somewhere, but something well-understood.

Would it not be worthwhile, therefore, to have something added to the Customer Service script that allows them to know what to do with there is a Caller Id issue?

Jonathan