Yes, I can confirm it is all working again. Many thanks, especially given the quick response.
Without wanting to detract from my satisfaction with all you've done, it does bode the question as to why, after 4 hours on the phone with VirginMedia, being pushed between Customer Service and Technical Support, they were unable to resolve it at all and effectively said it was my problem.
I posted the issue on this forum, and within a few minutes, someone contacted me with a private message and a few minutes after that it was fixed. Have a look at the chain of messages and you'll get a feel for the timeline.
Can anyone help with the problem of the Caller Display going off? It went off after engineer's visit and the next didn't know about getting it back on? I'm not getting any help with the problem to get it sorted after calls?
Thanks for your reply, i had an engineer last saturday as i had no dialing tone for a week. He said there was a fault in the box down the road and he had fixed it. The phone is now working ok but on incoming calls there is no caller id it just says incoming call. It may just need the caller id activating from your end. I have not tried another phone as i do not have one.
HI JohnBanks, thanks for messaging us and we are glad that everything was resolved locally, We are sorry to hear that there is no caller ID and want to look in to this for you. We will send you a private message in order to look in to this further. Chris.